Introduction

Information We Collect

We collect information necessary to provide our flower delivery services and enhance your experience. The types of information we collect include:

• Personal details such as your name, email address, phone number, and delivery address provided during order placement.
• Payment information required to process transactions, securely handled by our trusted payment partners.
• Communication details when you contact our support team for inquiries or custom orders.
• Preferences and order history to personalize your experience and improve our offerings.

We only collect information you voluntarily provide or that is necessary for fulfilling your orders.

How We Use Your Information

Your information helps us deliver exceptional service and improve our operations. We use it to:

• Process and fulfill your flower orders, including arranging delivery and confirming details.
• Communicate with you about your orders, updates, or special offers you’ve opted into.
• Personalize your experience by recommending bouquets based on your preferences.
• Improve our services by analyzing order trends and customer feedback.
• Ensure compliance with legal obligations and protect against fraudulent activities.

We do not use your information for purposes unrelated to our services without your consent.

Sharing Your Information

We respect your privacy and only share your information when necessary, such as:

• With delivery partners to ensure your bouquet reaches the correct address.
• With payment processors to securely handle transactions.
• With legal authorities if required by law or to protect our rights and safety.
• With trusted service providers who assist in our operations, under strict confidentiality agreements.

We do not sell or share your personal information with third parties for marketing purposes.

Data Security

We take robust measures to protect your information from unauthorized access, loss, or misuse. Our security practices include:

• Encryption of sensitive data during transmission and storage.
• Regular audits of our systems to identify and address vulnerabilities.
• Access controls to ensure only authorized personnel handle your data.
• Secure payment gateways to safeguard financial information.

While we strive to protect your data, no system is entirely risk-free. We encourage you to use strong passwords and secure networks when interacting with our services.

Your Rights

You have control over your personal information. Under applicable laws, you may:

• Request access to the personal data we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your data, subject to legal and operational requirements.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us at everbloom@gmail.com. We will respond promptly in accordance with legal timelines.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

• Maintaining order records for delivery and customer support purposes.
• Complying with legal obligations, such as tax and financial regulations.
• Supporting ongoing subscriptions or customer relationships.

Once no longer needed, your data is securely deleted or anonymized to prevent identification.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you via email or our website if significant changes occur. We encourage you to review this policy periodically to stay informed.

For questions or concerns, please reach out to our team.

Compliance and Data Protection

At EverBloom, we are committed to ensuring full compliance with all applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We prioritize the protection of your data and privacy, implementing industry-standard security measures to safeguard your personal information.

Data Collection and Usage

We collect, store, and process personal information strictly in accordance with legal requirements and ethical standards. Our data-handling practices are regularly reviewed to maintain compliance with evolving regulations and industry best practices.

Transparency and Accountability

Transparency is at the core of our operations. We clearly outline how your data is collected, used, and stored. Our policies reflect our ongoing efforts to maintain compliance and accountability.

User Rights and Choices

As part of our commitment to compliance, we respect your rights to access, update, and delete your personal information. You can request data modifications or removals by contacting us at everbloom@gmail.com.