Introduction

Use of Our Services

Our services are available to individuals aged 18 or older who can enter legally binding agreements. You agree to:

• Provide accurate and complete information when placing orders.
• Use our services for lawful purposes only.
• Not misuse our website or attempt to interfere with its functionality.
• Comply with all applicable laws in India, including payment and delivery regulations.

EverBloom may suspend or terminate access to our services if these terms are violated.

Orders and Payments

When you place an order, you agree to pay the listed price, including any applicable delivery fees. We reserve the right to:

• Refuse or cancel orders due to pricing errors or stock unavailability.
• Process payments through secure third-party gateways.
• Verify order details before processing to prevent fraud.

All prices are in Indian Rupees (₹) and include taxes unless otherwise stated. Payments must be completed before delivery.

Delivery Terms

We strive to deliver your flowers on time and in excellent condition. However, you agree that:

• Delivery times may vary due to external factors like traffic or weather.
• You must provide accurate delivery information, including recipient name and address.
• Deliveries may be left in a safe location if no one is available to receive them.
• EverBloom is not liable for delays caused by incorrect information or unforeseen circumstances.

Please review our Delivery page for detailed policies.

Returns and Refunds

Due to the perishable nature of flowers, returns are limited. We offer refunds or replacements if:

• The bouquet is damaged or incorrect upon delivery.
• You notify us within 24 hours of delivery with evidence of the issue.
• The claim is verified by our support team.

Refunds will be processed to the original payment method within 7–10 business days. Contact us at everbloom@gmail.com for assistance.

Intellectual Property

All content on our website, including text, designs, and logos, is the property of EverBloom or its licensors. You may not:

• Reproduce, distribute, or modify our content without permission.
• Use our trademarks or branding for commercial purposes.
• Create derivative works based on our website content.

Unauthorized use may result in legal action to protect our rights.

Limitation of Liability

EverBloom strives to provide reliable services but is not liable for:

• Losses due to delays, non-delivery, or product issues beyond our control.
• Indirect damages, such as emotional distress or lost opportunities.
• Issues arising from third-party services, such as payment processors or couriers.

Our liability is limited to the amount paid for the order in question, as permitted by Indian law.

Updates to Terms

We may revise these Terms and Conditions to reflect changes in our services or legal requirements. Updates will be posted on this page, and we may notify you via email or our website. Continued use of our services after changes constitutes acceptance of the new terms.

For questions, contact us at everbloom@gmail.com.

Legal Compliance and Regulations

By accessing and using our services, you agree to comply with all applicable laws and regulations, including data protection standards and online safety protocols. EverBloom operates in accordance with international compliance requirements to ensure a safe and secure user experience.

User Responsibilities

Users are required to act lawfully and refrain from violating any local, national, or international laws while using our services. Any misuse of our platform that breaches compliance policies may result in account suspension or legal action.

Dispute Resolution and Governing Law

In case of disputes, we adhere to strict legal frameworks and offer fair resolution processes. All disputes will be governed by the laws. By using our services, you acknowledge acceptance of these terms and agree to their enforcement.

Contact Information

For questions or concerns related to our policies, please contact us at everbloom@gmail.com.